Core Features
Integrated Platform
Service Manager provides an Integrated Platform for automating IT Service Management best practices, based on ITIL and MOF standards.
Standard ITIL Functionality
Service Manager provides standard functionality with Incident Management, Problem Management, Change Management, Asset and Configuration Management, Self Service and Service Desk Performance Reporting.
Integrated CMDB
Service Manager provides out of the box connectors into Active Directory, SCCM and SCOM to create a dynamic CMDB.
Business Processes
Business Processes can be mapped to workflows to ensure the technology adapts to the requirements.
Knowledge Base
Service Manager stores and manages the organisational knowledge base that can be leveraged by end users.
Benefits
-
Reduce Support costs through self service experiences.
-
Connect users with organisational knowledge base and history.
-
CMDB is dynamic through connectors to System Center.
-
Restore service quickly and reduce downtme due to integrated and automated systems.
-
Business alignment to processes.
-
Comply with IT GRC initiatives.